Frequently Asked Questions

Let clarity take flight.

General Questions

  • Yes, you can order any product that aligns with your lifestyle and goals. After checkout, you’ll schedule a free online visit with a licensed healthcare provider to review your medical history and confirm the treatment is appropriate for you.

    If approved, your prescription will be processed and shipped. If the provider determines that a treatment isn’t suitable, your order will be refunded.

  • Insurance is not required. Birdie offers transparent, self-pay pricing. One price includes your online medical exam, your prescription, free shipping, and ongoing care. Our products are HSA/FSA supported.

  • Birdie uses a HIPAA compliant EHR system. Please see our Terms of Service and Privacy Policy for more details.

  • Birdie works with licensed pharmacies across the U.S. to ensure medications are dispensed safely, legally, and only with a valid provider prescription.

  • Yes. Our care team is available to provide guidance, answer your questions, and support you throughout your health journey. Ongoing check-ins and treatment adjustments are part of our commitment to your care.

  • We offer flexible options to cancel or pause your plan before your shipment date. While products cannot be returned once they leave the pharmacy, we are committed to resolving concerns with your order to ensure a positive experience.

  • You can manage your subscription and orders within the member portal, where you may pause, cancel, or update order details prior to your next shipment being processed.

GLP-1 Questions

  • GLP-1 medications are designed to work like a natural hormone in your body that helps regulate appetite and blood sugar. They can help you feel satisfied longer, slow digestion, and curb hunger—supporting weight management for some people when used with provider guidance and healthy habits.

  • Both medications work with your body’s natural hormones that help control blood sugar and appetite—but they do it a little differently.

    GLP-1 (semaglutide) mimics one hormone called GLP-1 (glucagon-like peptide-1). It helps:

    • Reduce appetite and cravings

    • Slow digestion so you feel full longer

    • Improve blood sugar control

    GIP/GLP-1 (tirzepatide), is a dual-action therapy that mimics two hormones:

    • GLP-1 helps with fullness and blood sugar

    • GIP (glucose-dependent insulinotropic polypeptide) further supports insulin response and may enhance fat metabolism and appetite control

    Because it targets two pathways instead of one, GIP/GLP-1 meds often lead to:

    • Greater weight loss for many people

    • Stronger blood sugar improvements

    • Similar or sometimes better appetite suppression

  • Response times differ. Some individuals notice changes within the first several weeks, while it may take longer for others. Results depend on many factors, including adherence to the program, lifestyle habits, and individual biology. Your provider will monitor your progress over time.

  • GLP-1 medications are typically administered as a subcutaneous (under-the-skin) injection with a small needle. Your medication will come with specific instructions on proper technique, injection sites, and safety as well as a link to a video demonstration.

  • GLP-1 medications are typically administered once per week, however, dosing schedules vary by medication and by individual treatment plan. Your prescribing provider will determine the appropriate frequency and adjust it as needed based on your response and tolerance.

  • Yes! We offer sublingual GLP-1 medications that are administered under the tongue. The medication is designed to be absorbed into the bloodstream and bypass the digestive tract. These medications are typically taken daily.

  • The length of time someone uses a GLP-1 medication varies from person to person and depends on individual health goals, response to treatment, and guidance from a licensed healthcare provider. Some people use it short-term, while others may use it longer under medical supervision.

  • Everyone’s body responds differently. Some people may notice changes after stopping treatment, especially if lifestyle habits aren’t maintained. Long-term outcomes depend on many factors, including nutrition, activity, and ongoing care. Your provider can help you plan for transitions if treatment is changed or discontinued.

Shipping & Account Questions

  • Your shipping address can be changed in your account settings on the Birdie member portal.

  • This may be possible. Please contact the care team before your trip to discuss your options.

  • This can happen and does not necessarily mean your medication is unsafe. Once your package arrives, refrigerate the medication promptly according to the storage instructions on the label. If it was exposed to warmth for an extended period and you are unsure about its safety, contact Birdie support or message your provider before using it.

  • Any dose adjustments must be reviewed and approved by your healthcare provider. To request a change, please message your provider through the Birdie member portal. Do not change your dose without medical approval.

  • Medication changes require review and approval by your healthcare provider. If you’d like to consider an alternative, please message your provider through the member portal so your options can be properly evaluated.